Most passengers meet their chauffeur at the moment the door opens. By then the important work is done. Here is what happens in the ten minutes before.
The route, again
Even on a route they drive every week, our chauffeurs check live traffic before leaving the previous job, then once more on arrival. If a faster road has opened up, they know before you ask.
The cabin
The car arrives with the engine off and the cabin at the temperature chosen on the booking form. Water is chilled, chargers are plugged in and the rear seats are clear. If you asked for a quiet ride, the radio stays off and conversation waits for you.
Where to stand
At hotels the chauffeur waits by the concierge desk, not the kerb. At offices they wait in reception. At homes they wait at the car, so the doorbell doesn’t ring before you’re ready.
If the passenger is thinking about us, something has gone wrong.
Senior chauffeur, 11 years with Northline
Ten minutes is not a long time, but it is the difference between being collected and being looked after.